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| About US / Customer Service | FAQ | Contact Us | |
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Processing
& Shipping
| What are my shipping methods choices? |
| We ship by USPS Priority Mail, USPS Overnight Express Mail and Global Priority Mail. |
| Your order will be processed and shipped from our processing center in Los Angeles, Southern California. USPS Priority Mail is the standard shipping method mailing to all 50 States in the United States, including including Hawaii, Alaska, Puerto Rico, as well as APO/FPO addresses within or outside the U.S. Same standard priority mail charge is applied. |
| USPS Priority Mail (Inside U.S.A.) - normally takes 2 to 3 business days only |
| USPS Overnight Express Mail (Inside U.S.A.) - available for in-stock items only. Orders must be received by 3:00 pm PST Monday to Friday. You order will arrive on business days only and require signature. It normally takes 1 to 2 business days. |
| Global Priority Mail (Outside U.S.A.) - ship to all major international countries and normally takes 5 to 7 business days. |
| For using other shipping methods or having any special requests, please tell us in "Special Request/Instructions" of the order form. |
How much are the shipping costs?
http://www.sasavcd.com/shipping_cost.html
What are my payment methods choices?
We accept Visa, MasterCard, American Express, $U.S. Cash, Cashier's Check, Money Order, Euro and Bank Wire Transfer.
If using Cashier's Check or Money Order, please payable to "Sasa Inc." and mail it to: (Same mailing address for sending $U.S. Cash.)
| Sasa Inc. |
| 10505 Valley Blvd., #333 |
| EL Monte, CA 91731 |
| USA |
Please contact us for other payment methods.
Do you charge sales tax?
We will collect sales tax of 8.25% on all orders shipped within California.
Do you ship internationally?
Yes, we do. We do ship to most international destinations using Global Priority Mail. We guarantee you get XXX DVDs any countries in Asia, Middle-East, Canada, Europe, Australia or YOU DON'T PAY! Customs policies vary from country to country, you should contact your local customs office for further information.
When do you charge my credit / debit card?
Your card is charged only when your order is ready to be shipped.
Can you ship to a different address other than my billing address?
Yes, we are able to ship to an address other than your billing address.
How long will it take before my order ships?
We process your order within an hour. It may be possible for us to ship your order the same if we have everything you order in stock. Sasa Inc. will do it's very best to ensure the quickest possible to process every order.
What if I receive a partial order?
To prevent any delays, we will ship all in stock items. You will only be charged for what you receive. We will let you know by email about the status of the missing item, and we'll be happy to ship the missing item free of shipping charges.
Order
Status
How do I check the status on my order?
You can contact us by email or phone (1-626-575-0838) to check the status on your order.
How do I track my order? (Inside U.S.A. Only)
For you convenience, USPS Postal Service will send you an email with the tracking number as soon as your order is processed and shipped. Please allow approximately 24 hours before tracking the package. For more information, please visit:
How can I change/modify an order?
You may request a change to your order which has not already been shipped. Please email us your name and exact changes. We will do our very best to accommodate your request.
What if my product is out of stock?
We try our best to keep all items in stock, but in the event an item you purchased is back-ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item. You can also decide to choose another item as the replacement.
Returns
Policies
What is your return policy?
You may return any unopened items within 1 week of delivery for a full refund. A 30% restocking fee will be applied to any opened items. Shipping and handling charges are unrefundable. For defective items, we will exchange the same item and pay for one-way shipping cost to your location.